RETURN POLICY

RIGHT OF RETRACTION AND RETURN OF ARTICLES

In application of article L. 121-21 of the French Consumer Code the customer has a right of withdrawal.

RETURNS AND EXCHANGES

La Ruche Moderne SAS has a 14-day return policy. Any unwanted item, in a limit of 2 items per order, must be shipped back within 14 days after receipt.

The return shipping cost is at the customer’s charge.

Sales items cannot be returned or exchanged.

RETURN YOUR ARTICLES

– Wrap your article in Hemen’s original packaging and cardboard box or
any other solid cardboard box.
– Seal the cardboard box with tape.
– Items must be returned to the following address:

2L Logistics
Hemen Online returns
1 Rue d’etxezahar BP60050
Centre europeen de frêt
64990 MOUGUERRE
FRANCE

EXCHANGES

The ordered items are only redeemable for a different size or color.
Exchanges are based on available stock and are free of shipping costs.
Should another item be of interest to you, simply return your article for a full refund and order the new item separately on our eshop.

REFUNDS

Your refund will be credited to the credit card of the original buying cardholder.
We will refund within 14 days after receipt of the returned item.
Please note that a partial refund is possible if we consider items have been damaged as a result of fittings (stains, deformations, damaged seams, holes).

IMPORTANT INFORMATION

Items must be returned to us in perfect condition, exactly as you received them, with the tag and seal still attached.
If the item is reported as defective and/or has been received with damages, you must contact our customer service within 7 days of receipt: info@hemen-biarritz.com.

Returned items that are either used, incomplete (in particular in the case of missing accessories), dirty, or either damaged or deteriorated by the customer will not be refunded.

No refunds or exchanges for orders placed outside of Europe.