SHIPPING INFO

FRANCE

La Poste COLISSIMO

Rate: 6,90€ or free on orders over 150 €
Delivery Time: 48hrs Monday – Saturday

EU Countries and UK

DHL Eco EU

Rate: 14,90€ or free on orders over 150 €
Delivery Time: 2-5 business days*

North America

DHL  Express World

Rate: 24,90€
Delivery Time: 2-7 business days

INTERNATIONAL

DHL Express World

Rate: 45,90€
Delivery Time: 5-15 business days*

 

International orders are final sale and cannot be returned or exchanged.

*Please note that due to Customs processes some destinations would need an extra time allowance.

EU Orders: No duties and taxes within the EU countries.

International Orders: Orders to Non-EU Countries may be charged with Customs fees once they arrive to the country of destination. Be aware the receiver is the only responsible for any extra costs applied to the package at customs.

Dear UK customers: Since Brexit, you will now have to consider tax & duties as followed:

  • Orders under 135 GBP / 150€ will be free of extra charges.
  • Orders above 135 GBP / 150€ will be subject to additional costs when entering the UK.

Please note that we are not responsible for any extra charge that applies at the UK border.

 

Customer Service

If any questions, we’re happy to help. You can reach our customer service from Monday to Friday, 9.30AM – 5.30PM Paris local time

drop us an e-mail: info@hemen-biarritz.com

tel: +33 621 152 398

info@hemen-biarritz.com